Slate Fireplace Hearths

Slate fireplace hearths are very decorative, unique, and natural. Other fireplace hearth stones can be consistent and predictable, which has its place in lots of situations; but for those looking for something more unique and natural, then slate hearths are often the best option. They are the perfect, decorative piece for your living space while being amazingly functional.

You can find more information on alternatives such as black limestone which is more consistent, natural sandstone which is very traditional, or honed or polished granite which is a super premium option, on their respective pages.

FAQs

Do You Provide Samples Before I Order a Custom Hearth?

Yes, we offer samples before you place a full order. You can order samples through our samples page to get a feel for the material and finish. This allows you to make sure you're happy with the look and texture before committing to your custom hearth.

Can I Return an Order?

Yes, you can return an order, provided it meets our return policy. Items must be in their original condition and packaging. Returns are typically accepted within 30 days of receiving the order. Please note that certain products may have specific return conditions and we can only accept returns on Full Orders ONLY and Part order returns are not accepted

For more details or to initiate a return, please contact our customer service team, and we’ll guide you through the process.

What Happens if My Order Arrives Damaged?

If your order arrives damaged, please contact us immediately. We’ll require photos of the damaged items and packaging to process your claim. Once we’ve reviewed the images, we’ll arrange for a replacement or refund, depending on the situation.

We recommend keeping all original packaging until the issue is resolved, as this may be needed for return shipping.

Can I Change or Cancel an Order After It's Been Placed?

Yes, you can change or cancel your order, but this must be done immediately after placing the order. If an order is placed before 1 PM, we typically dispatch it the same day. Orders placed after 1 PM will usually be dispatched the following day.

If the order has not been dispatched, it can be changed or cancelled with no additional cost. However, if the order has already been dispatched, any changes or cancellations will incur charges, and these costs will not be refundable.

Can I Order and Pay Over the Phone?

Yes, we can take orders over the phone. We understand that for larger purchases, it’s reassuring to speak with someone directly. You can reach us at 01733 810161. However, please note that payments cannot be processed over the phone. After placing your order, we will send you a secure payment link via email, allowing you to complete the checkout process online.