Slate Fireplace Hearths

It’s strongly advised. Slate is less porous than limestone but will still absorb oils and soot. A breathable stone sealer protects the surface and deepens the colour; re-apply every 18–24 months or when water stops beading.

Wipe weekly with a soft cloth and very dilute washing-up liquid. For stubborn soot, use a paste of baking soda and water, let it sit for 10 minutes, then rinse. Avoid acids, bleach and wire brushes, which can etch the surface.

Yes, we offer samples before you place a full order. You can order samples through our samples page to get a feel for the material and finish. This allows you to make sure you're happy with the look and texture before committing to your custom hearth.

Yes, you can return an order, provided it meets our return policy. Items must be in their original condition and packaging. Returns are typically accepted within 30 days of receiving the order. Please note that certain products may have specific return conditions and we can only accept returns on Full Orders ONLY and Part order returns are not accepted

For more details or to initiate a return, please contact our customer service team, and we’ll guide you through the process.

If your order arrives damaged, please contact us immediately. We’ll require photos of the damaged items and packaging to process your claim. Once we’ve reviewed the images, we’ll arrange for a replacement or refund, depending on the situation.

We recommend keeping all original packaging until the issue is resolved, as this may be needed for return shipping.

Yes, you can change or cancel your order, but this must be done immediately after placing the order. If an order is placed before 1 PM, we typically dispatch it the same day. Orders placed after 1 PM will usually be dispatched the following day.

If the order has not been dispatched, it can be changed or cancelled with no additional cost. However, if the order has already been dispatched, any changes or cancellations will incur charges, and these costs will not be refundable.

Yes, we can take orders over the phone. We understand that for larger purchases, it’s reassuring to speak with someone directly. You can reach us at 01733 810161. However, please note that payments cannot be processed over the phone. After placing your order, we will send you a secure payment link via email, allowing you to complete the checkout process online.

In addition to Slate, we also offer hearths in Granite, Sandstone and Limestone. Visit our fireplace hearth collection page to compare prices and explore our selection.