Understanding Damages in Transit: Key Points

At Primethorpe, we prioritize delivering your order in excellent condition. However, when shipping fragile materials like slabs, occasional breakages can occur.

What You Should Know

• Smaller Orders (Under 10m²): Breakages are slightly more likely, as these are shipped on pallets rather than upright in crates. Ordering extra material can help cover rare transit damage or installation mishaps.
• Reporting Damage: Notify us of any damages within 48 hours and include photos so we can assist you efficiently.

How We Handle Claims

• Damages Over £100: We’ll file a claim and arrange replacements.
• Minor Damages (<£100): These fall below the claim threshold, so replacements aren’t available.

Industry Standards

The construction industry expects a 5–10% breakage rate for fragile materials. While we’ve improved packaging over 25+ years, ordering extra ensures your project stays on track.

We're Here to Help

If significant damages occur, we’ll resolve them promptly with replacements (not refunds). Thanks for trusting us—we’re committed to supporting your project!