Porcelain Steps

Placing an order on our website is easy! Simply browse our product range, select the items you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout, enter your details, and complete your payment.

Yes, we deliver to all mainland UK areas, with the exception of Northern Ireland. For specific delivery details or if you're unsure about your location, please contact us, and we’ll be happy to assist you!

Delivery is Typically 3-5 workings day.

Standard Delivery is £65

To qualify for a FREE 3-5 Day delivery, simply place an order that exceeds £750. This total can be made up of one item or multiple items, as long as the total value of your order is over £750.

Yes, once your order has been processed, you will receive an invoice. The estimated delivery date will be displayed in the top right-hand corner of the invoice. On the day of delivery, the courier company will send you a couple of text updates: the first when your order has been loaded onto the delivery vehicle, and the second when the driver has an estimated time of arrival.

For these services you must insure you have given the correct email address and mobile number at the check out.

Deliveries are primarily made using a third-party courier service called Palletways, which has approximately 250 independent franchises across the country. They use pump trucks and tail lifts for unloading and will drop the goods as close to your desired location as possible.

Please note that there are limitations with pump trucks, particularly on uneven surfaces and gravel. We advise ensuring the delivery location is accessible for safe unloading.

In some cases, if deliveries are local to Peterborough, we may be able to offer a Hiab delivery using our own fleet of lorries. However, this service is not guaranteed and only applies to local deliveries—nationwide deliveries will not include Hiab service.

Yes, we do offer express delivery for an additional £25 per order. If you're in a hurry, you can choose this option at checkout to receive your order more quickly.

If you're local, you can also arrange to collect your order directly from us. Please contact us to confirm availability and collection details.

Yes, we can take orders over the phone. We understand that for larger purchases, it’s reassuring to speak with someone directly. You can reach us at 01733 810161. However, please note that payments cannot be processed over the phone. After placing your order, we will send you a secure payment link via email, allowing you to complete the checkout process online.

We recommend ordering a little extra to account for cutting, waste, and any potential errors during installation. Typically, we suggest ordering an additional 10% to 15% of the total amount, depending on the project size and complexity. However, if you're unsure, our team is happy to provide guidance based on your specific needs.

Yes, you can change or cancel your order, but this must be done immediately after placing the order. If an order is placed before 1 PM, we typically dispatch it the same day. Orders placed after 1 PM will usually be dispatched the following day.

If the order has not been dispatched, it can be changed or cancelled with no additional cost. However, if the order has already been dispatched, any changes or cancellations will incur charges, and these costs will not be refundable.

If your order arrives damaged, please contact us immediately. We’ll require photos of the damaged items and packaging to process your claim. Once we’ve reviewed the images, we’ll arrange for a replacement or refund, depending on the situation.

We recommend keeping all original packaging until the issue is resolved, as this may be needed for return shipping.

Yes, you can return an order, provided it meets our return policy. Items must be in their original condition and packaging. Returns are typically accepted within 30 days of receiving the order. Please note that certain products may have specific return conditions and we can only accept returns on Full Orders ONLY and Part order returns are not accepted

For more details or to initiate a return, please contact our customer service team, and we’ll guide you through the process.

Yes, we have a showroom! We’re open Monday to Friday from 8 AM to 4 PM, and Saturday from 9 AM to 12 PM.

No appointment is necessary—feel free to drop by during our opening hours, and we'll be happy to assist you!

We do not offer installation services ourselves. However, we can recommend trusted installers in your area. Please contact us for more information or if you need assistance finding a professional installer.