If you're here, you likely have some questions! A lot of the questions we get often surrounding our delivery service. You can find all the information we have regarding our delivery process on this page here.
If something else is bothering you, you might be able to find an answer to your question below.
What our customers are asking:
What types of paving and landscaping materials do you offer?
We offer a wide range of patio slabs, cobbles, aggregates, sand, cement, jointing compounds and sealers, and all other landscaping materials. Our selection is updated regularly to include the latest and most innovative products on the market.
Can you deliver your products to any location in the UK?
Yes, we offer nationwide delivery to all locations within the UK. Our delivery service is prompt, reliable and cost-effective, ensuring your materials arrive exactly when you need them. For certain non-mainland locations, we can arrange delivery but there will almost always be a surcharge.
Do you offer a guarantee on your products?
Our products are guaranteed to arrive in line with our delivery standards. They will arrive in great condition and ready to use. But we do not offer any lifetime guarantees post-installation as we have no input on the installation, which is often cause for failure.
How quickly will I receive my order?
We understand that your time is precious, so we aim to deliver your order as quickly as possible. Depending on your location, most orders are delivered within 2-3 working days on a standard delivery. We will nominate a day at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the progress of your delivery and see an estimated delivery date.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. If your order has not yet been dispatched, we may be able to make changes for you. If your order has already been dispatched, we may not be able to make changes, but please contact us and we will do our best to help.
What is your return policy?
At Primethorpe Paving, we strive to provide the best quality products and customer service. If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order. We will do our best to resolve the issue or provide a full refund.
Can I order samples of your products?
Yes, we offer sample packs of our products so you can see the quality and finish of our patio slabs before you place a full order. They are handled via this eBay listing for a quicker delivery service, so there is a fee to cover postage.
How do I know if a particular product is in stock?
Our website is updated in real-time, so you can see if a product is in stock or not by checking its availability status on the product page. If a product is out of stock, you can sign up to receive an email notification when it becomes available again.
How can I place an order with Primethorpe Paving?
You can place an order with us through our online platform or by contacting us by:
Phone: 01733 810161
or Email: email@example.com
Our friendly customer service team is always available to assist you with the ordering process
How can I pay for my order?
We accept various payment methods including credit/debit card, PayPal and bank transfer.
You can also call and pay over the phone, or request a secure payment link.
Our secure payment system ensures that your information is safe and protected
Do you offer bulk discounts for larger orders?
If you have large requirements of over 100m2, it would be worth contact us directly. The website doesn't offer quantity discounts, but we are able to over the phone as a bespoke quote.
If you are a trade customer that uses lots of our materials over the year, then you can make instant savings by opening a trade account with us.