Steps Samples

Our product samples are the perfect way to explore the colour, texture, and finish of our range before making a larger purchase. Samples are sent via Royal Mail, and orders are collected every Tuesday and Friday, so please allow up to 7 days for delivery.

Please note that samples are intended as colour and surface guides only. For porcelain products, shading may vary slightly between production batches, and for natural stone, variations in colour and texture are to be expected due to the unique characteristics of the material.

In the unlikely event that a specific sample is out of stock, we will provide the closest matching alternative. Additionally, while a product may be in stock at the time of sending a sample, we cannot guarantee availability when placing a future order, as stock levels may change.

Order your samples today and take the first step toward creating your perfect design project!

FAQs

How Do I Place An Order?

Placing an order on our website is easy! Simply browse our product range, select the items you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout, enter your details, and complete your payment.

Do You Deliver to My Area and What is the Lead Time?

Yes, we deliver to all mainland UK areas, with the exception of Northern Ireland. For specific delivery details or if you're unsure about your location, please contact us, and we’ll be happy to assist you!

Delivery is Typically 3-5 workings day.

What Are the Delivery Costs and How Can I Qualify for Free Delivery?

Standard Delivery is £65

To qualify for a FREE 3-5 Day delivery, simply place an order that exceeds £750. This total can be made up of one item or multiple items, as long as the total value of your order is over £750.

Will I Get a Notification of My Delivery Date and Time?

Yes, once your order has been processed, you will receive an invoice. The estimated delivery date will be displayed in the top right-hand corner of the invoice. On the day of delivery, the courier company will send you a couple of text updates: the first when your order has been loaded onto the delivery vehicle, and the second when the driver has an estimated time of arrival.

For these services you must insure you have given the correct email address and mobile number at the check out.

What Is the Delivery Method and Process? Can I Get a Hiab Delivery?

Deliveries are primarily made using a third-party courier service called Palletways, which has approximately 250 independent franchises across the country. They use pump trucks and tail lifts for unloading and will drop the goods as close to your desired location as possible.

Please note that there are limitations with pump trucks, particularly on uneven surfaces and gravel. We advise ensuring the delivery location is accessible for safe unloading.

In some cases, if deliveries are local to Peterborough, we may be able to offer a Hiab delivery using our own fleet of lorries. However, this service is not guaranteed and only applies to local deliveries—nationwide deliveries will not include Hiab service.

Do You Offer Express Delivery or Can I Collect If I’m in a Hurry?

Yes, we do offer express delivery for an additional £25 per order. If you're in a hurry, you can choose this option at checkout to receive your order more quickly.

If you're local, you can also arrange to collect your order directly from us. Please contact us to confirm availability and collection details.

Can I Order and Pay Over the Phone?

Yes, we can take orders over the phone. We understand that for larger purchases, it’s reassuring to speak with someone directly. You can reach us at 01733 810161. However, please note that payments cannot be processed over the phone. After placing your order, we will send you a secure payment link via email, allowing you to complete the checkout process online.

Do I Need to Order Extra?

We recommend ordering a little extra to account for cutting, waste, and any potential errors during installation. Typically, we suggest ordering an additional 10% to 15% of the total amount, depending on the project size and complexity. However, if you're unsure, our team is happy to provide guidance based on your specific needs.

Can I Change or Cancel an Order After It's Been Placed?

Yes, you can change or cancel your order, but this must be done immediately after placing the order. If an order is placed before 1 PM, we typically dispatch it the same day. Orders placed after 1 PM will usually be dispatched the following day.

If the order has not been dispatched, it can be changed or cancelled with no additional cost. However, if the order has already been dispatched, any changes or cancellations will incur charges, and these costs will not be refundable.

What Happens if My Order Arrives Damaged?

If your order arrives damaged, please contact us immediately. We’ll require photos of the damaged items and packaging to process your claim. Once we’ve reviewed the images, we’ll arrange for a replacement or refund, depending on the situation.

We recommend keeping all original packaging until the issue is resolved, as this may be needed for return shipping.

Can I Return an Order?

Yes, you can return an order, provided it meets our return policy. Items must be in their original condition and packaging. Returns are typically accepted within 30 days of receiving the order. Please note that certain products may have specific return conditions and we can only accept returns on Full Orders ONLY and Part order returns are not accepted

For more details or to initiate a return, please contact our customer service team, and we’ll guide you through the process.

Do You Have a Showroom and Do I Need to Book an Appointment?

Yes, we have a showroom! We’re open Monday to Friday from 8 AM to 4 PM, and Saturday from 9 AM to 12 PM.

No appointment is necessary—feel free to drop by during our opening hours, and we'll be happy to assist you!

Do You Install or Can You Recommend Installers?

We do not offer installation services ourselves. However, we can recommend trusted installers in your area. Please contact us for more information or if you need assistance finding a professional installer.