From Us to You: Hassle-Free Delivery
At Primethorpe, we value your time and understand the need for reliable, efficient service. Our delivery process is designed to be seamless and convenient, ensuring your orders arrive promptly—whether at home or work—without delays or complications. Your satisfaction is our priority, and we strive to make our service fit effortlessly into your busy schedule, so you have one less thing to worry about.
Delivery Made Easy: Here’s How It Works
At Primethorpe, we ship 100-150 orders weekly, with delivery methods chosen based on location. Most of our orders are handled by Palletways, a trusted logistics partner we've worked with for over 15 years. Founded in 1994, Palletways is a leader in express palletised freight services, operating over 220 depots in the UK and managing more than 45,000 pallets daily.
Our strong partnership reflects their consistent reliability, service quality, and customer support. While no network is perfect, Palletways has proven dependable, leading us to decline offers from other distributors despite lower rates.
Deliveries include a nominated day with drop-offs between 9:00 AM and 5:30 PM, Monday to Friday (excluding Bank Holidays), and an ETA service offering a 2-hour window via automated text. Ensure your mobile number is accurate when ordering.
For more details, check out our brief 2-minute video explaining the Palletways delivery process.
Handling Your Delivery with Our Own Lorries
In addition to our trusted partner Palletways, we also offer the option of delivery through our own fleet of lorries. This service is generally available for deliveries within a 50-mile radius of our Peterborough depot, typically covering locations within about an hour’s drive.
Unlike Palletways, which offers a pump truck and tail lift service, our fleet is equipped for crane offload deliveries, providing additional flexibility for certain types of shipments.
In some cases, depending on the location and size of the order, we may extend our delivery area slightly beyond the 50-mile radius, but this is at our discretion. Additionally, during busy periods, even if you're local to us, your order may be shipped via Palletways to ensure timely delivery.
Delivery Method FAQ's
Will I Be Notified Of My Delivery Date?
Yes, once your order is processed for dispatch, we will send you an email with a copy of your invoice. The specified delivery date will be located on the top right corner of the invoice. While we always strive to call customers and confirm delivery dates, please understand that this isn’t always possible, especially during busy periods.
However, if you would prefer to speak with someone regarding your confirmed delivery date, please feel free to call or email and we will be happy to confirm the ETA with you.
Can I Specify A Delivery Date?
Yes, we can accommodate delivery day requests, as long as the requested date falls between Monday and Friday and i workable to both our dispatch team and delivery schedule.
Please contact us directly with your preferred delivery day, and we will do our best to schedule it accordingly.
Is A Delivery Date Guaranteed?
While we strive to deliver on the specified date provided, please note that delivery dates are not always guaranteed.
Factors such as weather, Breakdowns, Driver sickness, and other unforeseen circumstances can occasionally cause delays.
Sometimes, we are at the mercy of Palletways to communicate any delays to us. However, as mentioned, we choose to work with Palletways because their service is consistently better than other distribution companies, and we trust them to handle our deliveries as efficiently as possible.
Where possible will always keep you informed and do our best to deliver on time.
We understand that in many cases, if you have workers scheduled for installation, you may have booked them well in advance to secure the working dates. However, we strongly advise allowing at least 3 working days for the goods to arrive before the installation work is due to take place. Primethorpe will not be held responsible for any loss of working time or costs incurred by installers if they are left waiting for goods to arrive.
How Will I Know If My Delivery Will Be Made By Palletways Or Direct With Primethorpe?
It is best to expect your order to be arriving via Palletways, as deliveries direct on our lorries are normally only local to the Peterborough area. If your order is being dispatched directly by Primethorpe, we will notify you in advance.
Will I Get Tracking Information?
If your order is being delivered via Palletways, tracking information will be available once your order has been booked out and collected. To get your tracking information please email us at sales@primethorpepaving.co.uk with your name and delivery postcode 24 hours before delivery and will will happily provide.
For deliveries handled directly by Primethorpe, we will provide you with relevant details to keep you informed.
Do I Need To Be At Home For Delivery?
Ideally, yes, someone should be at home to receive the delivery. However, if you're not available, you can arrange for the delivery to be left in a safe place or with a neighbour. Please let us know in advance if you have any specific instructions, and we'll do our best to accommodate your preferences.
Potential Access Issues?
It is your responsibility to inform us of any potential access issues before dispatch. These can include weight limits on access roads, height restrictions nearby, narrow roads, yellow lines, or any other factors that could potentially prevent or delay a delivery. If you notice any access-related concerns, please notify us as soon as possible.
If we are made aware of potential access issues in advance, we will inform Palletways so they can plan accordingly. However, it is important to note that the final decision on whether a delivery can be made lies with Palletways, as they take the safety of their drivers with the utmost seriousness.
In cases where a delivery fails due to access issues, you may be liable for any redelivery charges.